01 · Managed IT
A proactive, local IT department for one flat monthly fee.
Running a business is hard enough without fighting your own technology. We put a proactive IT department behind you, so your systems stay online, your data stays safe, and you get back the hours you lose to tech problems.
Free assessment · Flat monthly fee · A local team that knows your name
Monthly IT report
Sample · illustrative figures
42
devices monitored
98%
patch compliance
17 / 17
tickets closed
9
issues caught early
Backups
Every job succeeded. Last verified test restore: September 18.
Security
MFA on every account. No unpatched critical vulnerabilities.
Aging out
3 PCs still on Windows 10. Replacement budgeted for Q1.
Server
One server reaches end of support January 12, 2027.
In plain English, not a data dump.
Stop firefighting. Start growing.
Most small businesses only call for IT help after something has already broken. Managed IT flips the model, so your team can focus on customers instead of computers.
Reactive IT
Managed by BitNetica
Finding problems
You call after something has already broken.
Monitoring catches failing drives, full disks, stopped services and unusual logins before they cause downtime.
Paying
Emergency hourly invoices.
One flat monthly fee, scoped in writing after a short assessment.
Downtime
Downtime nobody bills but everybody pays.
Fewer outages, and shorter ones, because the environment is documented and the cause is usually already known.
Security
Incidents, and the quiet productivity tax of technology that almost works.
Patched, secured, backed up and tested on a schedule.
Who knows your setup
A different technician each time, starting from scratch.
A documented environment and a local team that knows your name.
What your plan includes
Proactive monitoring and maintenance
We watch your systems around the clock and resolve issues before they reach you.
Help desk
Fast remote and on-site help when your team needs it, on the plan that fits. About tech support →
Security built in
Endpoint protection, multi-factor authentication, patching and email filtering. About cybersecurity →
Backup and disaster recovery
Automated, monitored and regularly tested, so you can always recover. About backups →
Vendor management
We deal with your internet provider, software and hardware vendors so you do not have to.
Strategic guidance
Technology planning that fits your goals and budget, with no unnecessary purchases. About IT strategy →
Support, your way
All-inclusive
Help desk is built into the flat fee. Predictable, and a good fit when your team calls often.
Support hours
A block of prepaid hours alongside the plan. A good fit when you call now and then and want a lower base fee.
Pay as you go
Help is billed as you use it. A good fit when problems are rare and you want the monitoring and security without the rest.
What “proactive” actually means
Proactive is an easy word to put in a brochure, so here is the concrete version.
01
Monitor
Servers and workstations report health continuously: failing drives, filling disks, pending updates, stopped services, unusual logins.
02
Patch
Security patches are tested and applied on a schedule, not “whenever someone remembers.”
03
Prove backups
Backups are verified daily and test-restored on a calendar, so recovery is a procedure, not a prayer.
04
Review
Quarterly, with you: what broke, what we prevented, what is aging out, and what next year’s budget should expect.
32 days
was the median time organizations took to fix vulnerabilities in edge devices such as firewalls and VPNs in 2025. The median time before those flaws were being mass-exploited was zero days. That gap is why patching runs on a schedule, not on good intentions.
Source: Verizon 2025 Data Breach Investigations Report, as summarized by Censys.
The calendar we keep so you do not have to
Software goes out of support on a published schedule. We track it for every machine you own and put the replacements in the budget before the date, not after the breach.
Oct 14, 2025
Windows 10 and Exchange Server 2016 / 2019
Support ended. No security updates unless you pay for them (Windows 10) or move (Exchange).
Ended
Jan 12, 2027
Windows Server 2016
Extended support ends. Plan the replacement now.
Upcoming
Jan 9, 2029
Windows Server 2019
Extended support ends.
Later
Sources: Microsoft Lifecycle for Windows Server 2016 and 2019, and Windows 10 support. Exchange 2016 and 2019 support also ended October 14, 2025.
Your first 30 days
Onboarding is where managed IT succeeds or fails, so we front-load the work.
01
Document
Every device, license, credential and vendor.
02
Monitor and secure
Agents on every machine, watching from day one.
03
Standardize backups
One consistent, verified backup routine.
04
Fix the urgent
The problems we find along the way are handled first.
You keep the binder.
You get a network map and a documentation binder that belongs to you, not us. If we ever part ways, you hand it to the next provider and lose nothing.
The setup is built around the same ground as the CIS Controls IG1, the 56 safeguards CIS calls essential cyber hygiene for small and medium-sized organizations: inventory, patching, backups, multi-factor authentication and endpoint protection.
07 · Pricing
What it costs, and what it replaces
- Managed plans priced per user or per device
- Support your way: all-inclusive, prepaid hours, or pay as you go
- Scoped in writing after a short assessment
- Fixed pricing in a clear written proposal before anything starts
In our experience, most businesses in the 5 to 100 employee range across McHenry and Lake County find the plan costs less than their current chaos: the emergency invoices, the downtime and the incidents it replaces.
Ask any MSP these seven questions. Ask us too.
01
What exactly is in scope, and what costs extra?
02
What are your response and resolution targets, and what happens if you miss them?
03
Is MFA required on every account that touches our systems, yours included?
04
How and when will you tell us about an incident that affects us?
05
Whose name are our domains, licenses and documentation in?
06
What does leaving look like, and what is the notice period?
07
Will your accounts be disabled the day we part ways?
Providers hold privileged access to your systems, which is why CISA and its partners advise customers to write security requirements into the contract. CISA advisory AA22-131A
08 · Switching
Switching without the risk.
Switching providers feels risky, and incumbent MSPs count on that. Our onboarding is built to de-risk the move. Businesses that switch to us describe the same feeling two months in: not that IT got louder, but that it finally went quiet.
Run in parallel
We work alongside your current arrangement during the transition.
Cancel nothing early
Nothing is cancelled until its replacement is verified.
In your name
Everything is documented and registered in your name.
09 · Co-managed IT
Already have an IT person?
Managed services do not have to replace them. We give your staff enterprise tooling, monitoring, patching automation and an escalation path for the hard problems, while they keep doing what they do best. It is a common fit for businesses in the 50 to 100 employee range across McHenry County: big enough that one person cannot cover everything, not big enough to hire a whole department.
10 · Who runs it
Enterprise-grade IT, small-business attention
BitNetica was founded by Abe Garcia, who spent more than 20 years keeping business technology running, including years as Director of IT at a $60M company. That enterprise experience now protects small and medium businesses across McHenry County and southeastern Wisconsin, at prices that make sense for a growing company. You get the discipline of a big-company IT department with the responsiveness of a local partner who answers the phone.
FAQ
Managed IT Services: common questions
What does managed IT actually cover?
It covers the day-to-day running of your technology for one predictable monthly fee: proactive monitoring, helpdesk support, patching and updates, security, backups, and vendor management. Instead of paying by the hour when something breaks, you get a partner who keeps things from breaking in the first place.
How much does managed IT cost for a small business?
Most small businesses are billed per user or per device each month, so the price scales with your team. We give you a clear written proposal with fixed pricing and no surprises before anything starts, so you can budget with confidence.
Do you support businesses outside Woodstock?
Yes. We support businesses on-site and remotely across McHenry, Lake and Walworth Counties, the northwest Chicago suburbs, and southeastern Wisconsin, including Crystal Lake, Algonquin, Huntley, Elgin, Gurnee, Kenosha, and Lake Geneva.
Can you work alongside our in-house IT person?
Yes. Our co-managed arrangements give your staff enterprise tooling, monitoring, patching automation and an escalation path for the hard problems, while they keep doing what they do best.
How long does onboarding take?
In the first 30 days we document your entire environment, deploy monitoring and security agents, standardize backups and fix the urgent issues we find. You get a network map and documentation that belongs to you.
What if we ever want to leave?
Everything we do is documented in your name. If we ever part ways, you hand that documentation to the next provider and lose nothing.
What should we ask any managed service provider?
What is in scope and what costs extra, their response and resolution targets, whether MFA is required on every account that touches your systems, how and when they will tell you about an incident, whose name your documentation is in, what leaving looks like, and whether their accounts are disabled when you part ways.
Service area
Managed IT Services across our region
We deliver this service on-site and remotely throughout McHenry County, the NW suburbs, and SE Wisconsin.
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Ready to make your technology an advantage?
Free consultation, honest answers, no obligation.