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Boost Your Business with BITNETICA's IT Services
Transparent Pricing
- 15-min minimum for remote support
- Billed in 15-min increments (remote)
- 1-hour minimum for on-site visits
- No trip charge within the service area
- Out-of-area visits billed at ¾ rate
- No contracts. No retainers. Ever.
Break-Fix IT Support — No Strings Attached
Most managed IT providers want you on a monthly contract — paying a flat fee every month whether something breaks or not, and then sending whoever's available when it does. You become a ticket number. The person who shows up has never seen your setup before and has to start from scratch diagnosing your problem.
That's not how Bitnetica works. Ad hoc IT support means you call when you have a problem, we fix it, and you pay for what it took. No subscription. No retainer. No invoice for a quiet month where nothing happened. Just honest work, done well, billed at a clear rate — $125 per hour, remote or on-site, same price either way.
And when you call, you get Abe — a local IT consultant with 20+ years of enterprise experience who will actually remember your setup the next time you need help. Over time, that familiarity pays dividends. Problems get diagnosed faster. Solutions fit better. You stop explaining your infrastructure from scratch every time something needs attention.
IT Training and Support
We provide IT training and support to ensure that your employees can make the most of the technology available to them. Our training and support services include on-site training, virtual training, and support via phone and email.
You Don't Need a Managed Services Contract If…
- You have a small team and things break infrequently
- You already have some IT competency in-house and just need backup
- You're paying a monthly fee but never seem to get the support you're paying for
- You need a one-time project handled without a long-term commitment
- You want an expert second opinion on a specific technical problem
- Something is broken right now and you just need it fixed today
- You want to know exactly what you're paying for before you pay
About BITNETICA
PC & Mac Issues
Network & Connectivity
Network & Connectivity
Slow performance, blue screens, startup failures, software crashes, OS upgrades gone wrong, driver conflicts, and anything else that makes a workstation unusable. Windows and macOS, any version.
Network & Connectivity
Network & Connectivity
Network & Connectivity
Internet is down, Wi-Fi won't connect, VPN is broken, shared drives disappeared, the network is inexplicably slow. Ever heard of a network loop? We have — and we've fixed more of them than we can count.
Printers & Peripherals
Network & Connectivity
Printers & Peripherals
Printers are their own category of chaos. Network printer stopped responding, driver won't install, scanner won't scan, shared printer dropped off the network. We handle the voodoo so you don't have to.
Email Problems
Network & Connectivity
Printers & Peripherals
Outlook won't connect, email isn't syncing, spam is out of control, a user account got locked, email was set up wrong years ago and nobody knows how. Microsoft 365, Google Workspace, and legacy Exchange.
Ransomware & Security Incidents
Hardware Failure & Data Recovery
Ransomware & Security Incidents
Files are encrypted, a user clicked something they shouldn't have, something is running in the background that shouldn't be. Immediate response, containment, and a clear path to recovery — without the panic.
Server & Infrastructure
Hardware Failure & Data Recovery
Ransomware & Security Incidents
Server won't boot, a VM crashed, Active Directory is misbehaving, a service stopped and took half the office with it. Windows Server, Linux, VMware, Hyper-V — we work in all of them.
User Account & Access Issues
Hardware Failure & Data Recovery
Hardware Failure & Data Recovery
New employee needs accounts set up. Someone left and their access needs to be revoked correctly. A user got locked out of everything at once. Password reset that doesn't stick. We sort through it cleanly.
Hardware Failure & Data Recovery
Hardware Failure & Data Recovery
Hardware Failure & Data Recovery
Hard drive clicking, computer won't power on, data needs to be recovered from a failed drive, a machine needs to be replaced and migrated cleanly. Diagnosis first, options second, no unnecessary replacements.
30+ Years of Real-World IT Experience
Who You're Calling
Before founding Bitnetica, Abe Garcia spent 16 years as Director of IT at a $60M print manufacturing and fulfillment company — managing hundreds of endpoints, servers, firewalls, networking infrastructure, cloud migrations, and enough printer emergencies to write a book about. He's seen what breaks, why it breaks, and the fastest path to getting it working again.
That experience now works for small businesses across McHenry County and northwest Chicagoland. When you call, you're not getting a dispatcher who routes your problem to whoever is free — you're getting the person who built Bitnetica, who will remember your setup, and who has a professional incentive to fix the problem right rather than just fix it fast.
PC, Mac, Windows, Linux, servers, firewalls, networking, printers, email, ransomware, VoIP, cloud migrations — if it's in an office and it's malfunctioning, it's fair game.
About BITNETICA
New Employee Setup
New hire starts Monday and needs a laptop configured, accounts created in Active Directory and Microsoft 365, email set up, software installed, and VPN access provisioned. We handle the whole onboarding tech stack in one visit.
Computer Migration & Replacement
Old machine needs to be retired and replaced. We migrate your user profile, documents, email, browser settings, and applications to the new hardware — clean, complete, and without losing anything in the transfer.
Second Opinion & Diagnosis
Another vendor told you the server needs to be replaced. A repair shop quoted something that doesn't feel right. You want an independent technical assessment before you spend money. We'll tell you honestly what we see.
Technology Audit & Inventory
You don't actually know what software is installed across your machines, which accounts exist, what licenses are active, or what hardware is aging. We document it all clearly so you can make informed decisions about what to keep, update, or replace.
Employee Departure & Offboarding
A staff member leaves and you need their accounts disabled, email forwarded, files transferred, and device wiped — done correctly and completely, so access is removed everywhere, not just in the obvious places.
Software & Cloud Setup
Microsoft 365 tenant that was set up incorrectly, cloud backup that isn't actually running, software that won't install across a domain, or a one-time configuration task that just needs a professional to handle it properly.